NCH Facilitates ₹2.72 Crore Refunds in July 2025
New Delhi, 22nd August 2025: The National Consumer Helpline (NCH) has helped consumers receive refunds worth ₹2.72 crore in July 2025. The helpline addressed 7,256 complaints across 27 different sectors.
NCH Facilitates ₹2.72 Crore Refunds in July 2025
Complaints via WhatsApp rose from 3% in March 2023 to 20% in March 2025
CNB World Times
New Delhi, 22nd August 2025: The National Consumer Helpline (NCH) has helped consumers receive refunds worth ₹2.72 crore in July 2025. The helpline addressed 7,256 complaints across 27 different sectors.
E-commerce recorded the highest number of grievances. Consumers received refunds of ₹1.34 crore from this sector. Travel and Tourism stood next, with refunds worth ₹31 lakh.
The helpline has seen a major rise in its usage over the years. Calls increased from 12,553 in December 2015 to over 1.55 lakh in December 2024. Complaints registered each month also grew from 37,062 in 2017 to 1,11,951 in 2024.
Digital platforms have played a key role. Complaints via WhatsApp rose from 3% in March 2023 to 20% in March 2025. NCH has linked WhatsApp with its toll-free number 1915 to make grievance registration faster and easier.
NCH works with companies, government agencies, and regulators through a convergence model. The number of partner companies has grown from 263 in 2017 to 1,131 in 2025. These partners receive real-time complaints and are expected to resolve them quickly.
The Department of Consumer Affairs monitors all data received. Companies with high complaints are identified and encouraged to join the programme. Feedback is also collected from consumers through an online portal for further improvement.
NCH has become a trusted pre-litigation platform in India. It provides fast, simple, and cost-free resolution of consumer problems, strengthening consumer confidence and ensuring fair trade practices.
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